Use Internet Explorer when using E-Services. Safari, Chrome, Firefox and Edge can cause issues especially when signing up or changing passwords.

IRS E-Help Desk Phone Number: 1-866-255-0654
THS Support: 1-404-910-3605

What is the new IRS Login Portal?
How to recover a lost or forgotten E-Services Username?
How to recover a lost or forgotten E-Services Password?
Who can access the IRS Transcript Delivery System (TDS)?
How can I verify if I have access to the Transcript Delivery System (TDS)?
How can I register for E-Services and access to the Transcript Delivery System (TDS)?
What if my Cell Phone is not in my name?
How do I register the IRS2GO App to receive the text messages on the app?
How do I fill out a 2848 or 8821?
Should I use a 2848 or an 8821?
What is the new IRS Login Portal?
The new IRS Login Portal has enhanced secure login features like many financial institutions have been using for years. The login process requires all users to receive a secure text message after their password has been accepted to log in to the system.  More Info From IRS Here.
How to recover a lost or forgotten E-Services Username?
Follow these steps:
  1. Go to: https://la.www4.irs.gov/esrv/tds/ This is the Link to TDS on IRS.gov
  2. Click on Forgot Username under the Log In Button and follow the instructions.
How to recover a lost or forgotten E-Services Password?
Follow these steps:
  1. Go to: https://la.www4.irs.gov/esrv/tds/ This is the Link to TDS on IRS.gov
  2. Enter your username and submit.
  3. Click on Forgot Password and follow the instructions.
Who can access the IRS Transcript Delivery System (TDS)?
  1. Enrolled Agents
  2. CPA's
  3. Attorneys
  4. Anyone who has an EFIN with at least 5 E-Filed tax returns (If you are listed as a Principal or Responsible Party you should have access automatically).
  5. Be an assigned Delegated User of an entity or individual who has access. Click Here for info on assigning a Delegated User.
How can I verify if I have access to the Transcript Delivery System (TDS)?
There are 2 ways to verify access to the Transcript Delivery System:
  1. Login to E-Services. Select the organization you believe has access. On the main E-Services page you should see a link for the Transcript Delivery System. If you see it you have access.
  2. Call the IRS E-Help Desk (1-866-255-0654) and ask them if you have access.
Many times individuals should have access to the Transcript Delivery System but it is not turned on in the IRS system. If you should have access the IRS E-Help Desk can assist you with getting it activated.
How can I register for E-Services and access to the Transcript Delivery System (TDS)?
There are two steps in this process:
  1. Create an E-Service Account Click Here.
  2. Register for an EFIN
    1. Log into E-Services: Click Here
    2. Click on "New Application" --> "e-File Application"
    3. If you are an EA, CPA or Tax Attorney who does not file tax returns select Business Type = Sole Proprietorship NO to the Do you have an EIN Question (Answer no even if your company has an EIN.  You are signing up as an individual.  If you sign up under an EIN you must have 5 E-Filed returns for any tax year.)
    4. Complete the rest of the application and make sure you submit it at the end with your PIN from your E-Service Account.
    5. Check back in E-Services once a week to check the application status (you will wait an extra couple of weeks if you wait for the letter in the mail). This process can take 1 week after tax season and 4-6 weeks at the start of tax season.
    6. You will not be able to submit the application until you confirm your E-Service Account when first signing up for E-Services.
    7. Any issues call IRS E-Help Desk 866-255-0654 or THS at 404-910-3605.  We are happy to help.
What if my Cell Phone is not in my name?
If your cell phone is not in your name you will have to request a confirmation letter be sent via US Mail during the registration process. This takes approximately one week. You may want to verify your address on record with the IRS E-Help Desk at: 1-866-255-0654. We have had users buy new cell phones in their names but this could take a couple of days (or longer) to show up in the verification system.
How do I register the IRS2GO App to receive the text messages on the app?
THS currently recommends all users install and retrieve the IRS Login Security Codes with the IRS2Go App.  Sometimes you can get multiple texts and it is hard to tell which one is correct.  The app solves that problem. Once the app is installed you can still receive texts. The app can only be installed on one phone at a time and it does not need to be on the same phone you verified at the IRS during registration. Here are the instructions to install the app and link it to your E-Services Account:
  1. Install the IRS2Go App on any Android or Apple Device from Google Play or the Apple App Store.
  2. Login here to get to the IRS E-Services Profile Security Page:
  3. Scroll down to the Security Section and click on "Set up IRS2Go Mobile App Authentication" and follow the instructions.
How do I fill out a 2848 or 8821?
  1. IRS Form 2848
  2. IRS Form 8821
Should I use a 2848 or an 8821?
A 2848 is a Power of Attorney and an 8821 is a request for information. Usually you need to be an EA, CPA or Attorney to submit a 2848. The 2848 allows you to represent a taxpayer before the IRS. An 8821 is a request for information and can be assigned to whoever the taxpayer chooses. Anyone can get an 8821 assigned to them (The taxpayer signs the form authorizing access to their information).